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FAQ

The top 12 questions we get asked

1. What is canyoning?

2. Are the jumps, slides, abseiling optional?

3. Which tour should I do?

4. Is canyoning safe?

5. Do I need experience?

6. Do I need to be able to swim?

7. Do I need to book in advance for a canyon tour?

8. What do I need to bring?

9. Can I wear my glasses or contact lenses?

10. What about transport to the canyon?

11. What about risk management?

12. Booking terms and conditions?

1. What is canyoning?

Canyoning is a lot of different fun activities all rolled into one. You SWIM through the pools in anticipation for what the next horizon line has install. Could it be a JUMP off a waterfall? Maybe there’s an ABSEIL/RAPPEL next to the waterfall or canyon sidewall…or in the waterfalls flow itself!

We SLIDE down smooth water worn rock faces or ZIPLINE through the air then free fall into the deep green pools below. Drag yourself out of the water then SCRAMBLE over and amongst the rocks and boulders to the next waterfall announced by the trickling running stream just before it cascades into the spray and mist below. Come and experience nature’s water park ride.

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2. Are the jumps, slides, abseiling optional?

Yes, if you really don’t want to do any of the elements once you are in the canyon we can provide alternative options. Afraid of heights or afraid of water? Canyoning has activities that involve being at height and being in the water. Talk to us BEFORE YOU GO if you have any issues.

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3. Which tour should I do?

We have many AWESOME tours for you to consider.

Tui and Kaumira are suited for beginners to intermediate, Woolshed, Sharplin are intermediate to advanced, Trifalls and the Three Fellas are advanced. Have a look at our Tours page or please contact us directly and we will help you choose — 0800 BIG ROCK.

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4. Is canyoning safe?

As with any adventure sport, canyoning involves an element of risk. At Big Rock Canyons our guides pride themselves on being highly professional, experienced and qualified , and we use the highest quality safety equipment to control the risk element, and provide you with a safe and positive canyoning experience. We give everyone a safety brief before entering the canyon.

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5. Do I need experience?

Our beginner and intermediate canyons can be enjoyed by first time canyoners. Training outside the canyon will be given prior to going into the water. The first waterfalls are ideally small enough for participants to practice and fine-tune abseiling/rappelling, sliding and jumping techniques to ensure the right comfort levels for the bigger drops. All waterfalls can be passively navigated where the guide can lower participants who feel over challenged by the rush of the water around them.

For those with canyoning or abseiling experience, we can provide special options within some of the tours that allow for harder routes.

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6. Do I need to be able to swim?

On any tour you’ll be going under water a lot but a full wetsuit makes you float. We have had a number of non-swimmers and they’ve had a great time. However, need to TELL US WHEN YOU BOOK and we would not recommend high flow days to non-swimmers.

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7. Do I need to book in advance for a canyon tour?

Space can be limited, particularly in peak season so we highly recommend booking in advance. If you are a large group, be sure to have a one or two dates in mind when booking!

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8. What do I need to bring?

A towel and swimwear is all your require. Footwear is provided from size range 5-12 (38-47). So if you are outside this range bring your own (e.g. running shoes). Big Rock Canyons provide all of the necessary equipment, which is included in the price of the tour.

Your canyon guide will have a Go Pro and will post tour photos or videos on facebook. Like our facebook page to get notified when they are up. Also we are a Go Pro friendly company – if you have one you can bring it along, we have several helmets with mounts ready to go and we can help you get great shots of your tour. If you have a waterproof camera you want to bring along, talk to us before the tour starts.

Food during and after the Canyon trip is included. You will need to advise us during booking of any dietary preferences.

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9. Can I wear my glasses or contact lenses?

If you require your glasses to see while walking in a canyon you need to have a sport strap to hold them on. Contact lenses are better but remember to put in a backup set. Let your guide know before departure. We can’t guarantee the safety of your glasses so if you can do without them then all the better.

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10. What about transport to the canyon?

We provide a pick up and drop off service to Geraldine and Christchurch and can meet you at your accommodation. Refer to the canyon tour you are booking for details. If you have your own vehicle and would prefer to drive to the canyon; please let us know when you book and we will organise a meeting time and place.

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11. What about Risk Management

Equipment

All of our equipment has been designed and built specifically for Canyoning. We work with local manufacturers to construct rugged gear built to last and fit for purpose. Where we can’t find the gear we need locally we work with our international distributors to import good quality equipment.

We pass on this expertise at our CANYON GEAR store

Safety plan

Big Rock Canyons has been audited and approved by ROSA ‘Registered Outdoors Safety Auditor’. See http://www.outdoorsnz.org.nz for more information.

Concessionaire

Big Rock Canyons is an approved Department of Conservation concessionaire for their canyoning operation. Big Rock has six canyons we are able to descend.

Qualifications

Big Rock Canyons is affiliated with NZOIA (the New Zealand Outdoor Instructors Association http://www.nzoia.org.nz/). We actively participate in setting guiding standards in New Zealand.

Many of our guides also work overseas are often licensed with the:

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12. Booking terms and conditions?

Risk Management

Canyoning is an outdoor adventure activity with a degree of risk and is inherently dangerous.
Participants should be aware the organiser is unable to guarantee your safety.

Fitness

Canyoning requires a reasonable level of physical fitness and agility.
You must inform us of medical conditions, injuries and fears before the trip.

Waiver

Participants will need to sign a waiver and release prior to the canyoning activity including acknowledging awareness that some risks are associated with the trip.

Age

Under 16 year olds must be accompanied by an adult (18 years+).
Suitable ages for Tui canyon is 11-12 years and above.
Suitable ages for Kaumira canyon is 13-14 years and above.

Size

You must fit our gear size range 2XS to 3XL.

Alcohol and drug free

Canyoning participants needs to be sober and straight

Payments

You must pay in full in advance of canyoning.

Cancellations

For cancellations by the participant made within 1 day (24 hours) of booking arrival date incur a 100% cancellation fee.
Cancellations made with more than 1 day (25 hours or greater) notice incur an administration charge of 30% of total booking fee.
For cancellations by the organiser before the start of the activity the participant will receive a 100% refund.
If the participant discontinues or leaves the activity before it is over, there is no refund.

Insurance

The participants are not insured by us the organiser. paricipants need to have their own insurance.

Follow instructions

You agree to follow the instructions of the organiser, the canyon guide or assistants.

Photos and video

You agree that any photos and video footage taken prior to, during and following canyoning remains the sole property of the organiser and may be used for any purpose the organiser requires.

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